Thank you for shopping with us. We are committed to providing a transparent and fair shopping experience in accordance with UK consumer protection laws.
You have 30 days from the date you receive your item(s) to request a return.
Return requests made after this period cannot be accepted.
To request a return, please contact our Customer Support Team using the details below.
Once your return request is approved, you will receive the return address and detailed instructions.
⚠️ Returns sent without prior approval will not be accepted.
To qualify for a return:
Items must be unused, unworn, and in original condition
Items must be returned in their original packaging
Proof of purchase is required
We may refuse returns if:
The item shows signs of wear, damage, or misuse
Tags, labels, or packaging are missing
The return request is submitted after 30 days
Once your return is received and inspected, your refund will be processed within 14 days.
Refunds will be issued to the original payment method used at checkout.
Processing times may vary depending on your bank or payment provider.
If you have not received your refund after 14 days:
Check your bank or payment account
Contact your payment provider
If the issue persists, please contact our Customer Support Team using the details below.
If your item arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery.
Please provide:
Your order number
Clear photos showing the issue
After verification, we will offer a replacement or refund where appropriate.
Exchanges are accepted only if:
You received the wrong item, or
The wrong size was sent
Requests must be made within 7 days of delivery.
The correct item will be shipped at no additional cost once the issue is confirmed.
Orders cannot be canceled once they have been placed.
Please review your order carefully before completing checkout.
Customers are responsible for return shipping costs
Prepaid return labels are provided only if the return is due to our error
We do not charge restocking fees.
Eligible returns will receive a full refund.
If you change your mind, you may return eligible items within 30 days, provided they are unused and in original packaging.
Return shipping costs are the customer’s responsibility.
For any questions regarding returns or refunds, please contact us:
Customer Support Email: [________________________]
Customer Support Phone: [________________________]
Business Address: [________________________]
Customer Support Hours:
Monday – Sunday
09:00 AM – 5:00 PM (UK Time – GMT)
This Return and Refund Policy complies with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and distance selling regulations.
